Refund and Return Policy

Effective Date: October 17, 2024

At Mavel Heater Prime, we are committed to providing our customers with the best experience possible. If you are not completely satisfied with your purchase, our refund and return policy allows for a smooth and easy process.

1. Eligibility for Returns

• You can return your product within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in its original packaging.
• A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

• Any items that have been used, altered, or damaged after purchase are not eligible for return.
• Custom or personalized items cannot be returned.
• Items marked as final sale or clearance cannot be returned or refunded.

3. Return Process

To begin the return process, ensure your product meets the eligibility criteria and follow the return instructions provided during your purchase. Returned items must be shipped to the designated return address, which will be provided after your return request is approved.

Please note: The customer is responsible for all shipping costs associated with the return unless the item was damaged or incorrect upon arrival.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed and automatically credited to your original payment method within 7-10 business days.
• If your refund is delayed, please allow time for the refund to process through your bank or credit card provider.

5. Exchanges

We only offer exchanges for defective or damaged items. If your product arrived damaged, you may be eligible for an exchange with the same product, subject to availability.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please check your bank or payment provider for any pending transactions. Refunds may take additional time due to processing delays.

7. Shipping for Returns

• All return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged items).
• We recommend using a trackable shipping method, as we cannot be held responsible for lost return shipments.

8. Policy Modifications

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes to this policy will be reflected on our website and will apply to all purchases made after the effective date of the change.